Getting help for you and your family

On Monday, 12th December 2016, we started operating a same-day telephone-led consulting service, intended to make it easier and quicker for our patients to get help from our team at Bridge Road Medical Centre. Watch the video below to see how it works.

There are just three steps to follow

1. You phone the surgery

All our doctors are qualified to help but if you want a particular doctor please be aware you may not receive a call-back on the same day. 

2. The doctor calls you back

The receptionist will ask you for a brief reason for your call, to enable the GP to prioritise their call list.  

3. You are always offered an appointment to see one of our GPs if needed

Generally on the same day if required. Please be aware you may be redirected to another service if this is more appropriate. 

Please remember: one appointment for one patient only. Please do not expect the GP to see anybody else during your consultation. 

As from 1 April 2016, all patients will be nominated a named GP, but patients may express a preference to see a particular doctor when making an appointment.

Cancellations: If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. You can also use the Patient Access online appointment system to cancel appointments, even if they were first made via the telephone.

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