Bridge Road Medical Centre Mission and Vision Statement

Last Updated: Thursday, 24 July 2025

We aim to treat every patient with dignity and respect, practising the safest and best quality evidence-based medicine, and providing exceptional patient centred care that improves the health and wellbeing of our community.

At Bridge Road Medical Centre we have a long history of providing good quality medical care for our local residents and their families.

Bridge Road medical Centre was founded in 1911 and is the oldest practice in Litherland, a suburban area around five miles north of Liverpool. Our purpose-built surgery was constructed in 1989 and extended a few years later. The practice list size is 7931 (weighted to 8799 due to high levels of deprivation), with most patients living within a mile and a half of the practice in Litherland, Seaforth, Bootle or Waterloo.

We have internalised the six key principles of the NHS constitution:

• Working together for patients
• Respect and dignity
• Commitment to quality of care
• Compassion
• Improving lives
• Everyone counts

Aims and Strategy

Patient Care:

To treat every patient with respect and dignity

This includes a commitment to treat people fairly and commensurate to their needs, whilst respecting people's differences. This is regardless of race, gender identity, disability, religion or belief, sexuality and age.

We aim to support people with the same respect we would want for ourselves or a member of our family.

To consult in a patient centred fashion, with effective communication, collaboration and shared decision making.

We are committed to this by:

Treating each person as an individual by offering a personalised service.

Enabling patients to maintain the maximum possible level of independence, choice and control.

Actively listening to and supporting patients to express their needs and wants.

Providing continuity of care with the same clinician wherever possible and appropriate.

Providing a suitable environment with purpose built premises which are well kept and maintained with constant improvements.

Ensure out reception and management team are efficient, open and approachable to any patient request or query.

Providing timely and appropriate access to care for all patients: by phone, internet or in person at the surgery, and to arrange provision of interpreters of needed.

Ensure we provide enough doctor appointments that any patient can be seen on the same day as asking if urgent and can be booked up to two weeks ahead.

 Preventing hospital admissions and emergency department visits by focusing on preventative care and managing chronic conditions with our practice nurse team.

Providing practice nurses to help us monitor our patients with chronic diseases and provide other services such as health screening, cervical smears and vaccinations.

Maintaining excellent communication with our colleagues in extended services, and secondary and tertiary care.

maintaining out patient records, in an exemplary fashion, with high regard for patient confidentiality and accuracy.

Dealing with all referrals, requests and administration generated as promptly as possible

Dr E McDonnell

July 2025