Repeat PrescriptionsLast Updated: Friday, 06 October 2023
If you have access to the internet and are comfortable using it then the easiest and safest way for you to order your repeat medication is via your NHS account.
You can access this on a PC or via the NHS app on a tablet or mobile device.
Your usual medications are listed and you simply have to click the ones you need to order.
It also helps keep the amount of time it takes to rekey information into the system when we receive your request.
Other ways of ordering your medication
If you prefer to order using a paper form you can bring either of the following to the surgery
- The prescription slip from your last medication order. This will have been given to you by the pharmacy and will have your medications and dosages on it.
- If you don't have the prescription slip you can type or write your request on a plain piece of paper
- Ordering repeat prescription over the telephone
Collecting your prescription
You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it. Ask your pharmacy if they operate an SMS notification system to let you know when your medicines are ready to collect.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- On the app or website where you order repeat prescriptions
- At your GP practice
- At any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
If you would like to speak to someone at the GP surgery about your prescription its best to call us after 10am when the phone lines are likely to be less busy.
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
What to do with old medicines
Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.
As qualified healthcare professionals, they can offer advice on minor illnesses such as:
- Sore throats
- Tummy trouble
- Aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
In response to patient feedback and the results of a recent Patient Satisfaction survey we are making changes to how you order your repeat prescriptions over the phone. We appreciate how difficult it is to get through to the practice via telephone. To help alleviate this problem we are introducing an automated system to allow you to order your repeat prescriptions over the telephone without the need to wait in a long call queue.
To access the new automated telephone system for requesting repeat prescriptions please ring:
0151 351 9231
You will be asked to provide your date of birth, registered telephone number and a 6-digit pin number. We are in the process of posting out this information to our patients on repeat medications. If you have not received this yet and would like to use the service, please contact us.